Sponsorship and Exhibitor Terms & Conditions
Formation of Agreement
The agreement shall be formed when the Client's Order Confirmation is received.
Fees
The fee payable by the Client to ISE shall be in accordance with ISE’s published rates or as otherwise agreed in writing by the parties. All fees are exclusive of Value Added Tax, which shall be payable by the Client. ISE shall be entitled to invoice the Client immediately following acceptance of the Client's Order Confirmation. The Client shall pay ISE within 30 days of the date of the invoice, or within 30 days of receipt thereof, whichever is the later. The fees shall be payable in full and the Client shall not be entitled to make any deduction or exercise any right or set-off counterclaim or contribution howsoever arising. The Client will not be able to attend the event if full payment has not been prior to the event taking place but will still be responsible for payment. The Client may not cancel an Order Confirmation which has been accepted by ISE.
Cancellation, postponement & force majeure
We shall not be deemed to be in breach of this Agreement or otherwise liable to you for any failure or delay in performing our obligations under this Agreement as a result of an event or series of connected events outside of our reasonable control and/or the reasonable control of our sub-contractors and/or suppliers as applicable (including, without limitation, strikes or other industrial disputes, failure of a utility service or transport network, act of God, war, riot, civil commotion, terrorism, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood or storm).
It may be necessary for us to alter the advertised content, timing, date and/or location of the Event. We reserve the right to do this at any time during the Term and without liability to you, provided that the Event, as altered, is substantially similar to Event as originally advertised. We will provide you with notice of any alterations as soon as is reasonably practicable.
We reserve the right to cancel the Event at any time during the Term and will provide you with notice of the same as soon as is reasonably practicable.
In the event that we cancel the Event or materially alter the advertised content, timing, date and/or location of the Event, you shall be entitled to either: (i) a credit for a future event held by us of your choice (up to the value of sums paid by you in respect of the Event); or (ii) terminate this Agreement with immediate effect and obtain a refund (calculated in good faith) of an amount that reflects the total sums paid by you at the date of cancellation minus the value of any Sponsorship Rights received by you prior to the date of cancellation. Any such refund shall be paid by us within 30 days of receipt of confirmation from you of your wish to terminate the Agreement.
Confidentiality
The content and terms of this agreement shall be confidential as between the parties and there shall be no breach of that confidence by either party.
Dissatisfaction with an event
ISE takes complaints very seriously indeed and tries to ensure that all users are pleased with their experience of our service. Those persons who make a complaint will be dealt with courteously and promptly so that the matter is resolved as quickly as possible. Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we intend to respond to complainant's concerns in a professional manner. Should an issue present itself whilst attending an ISE event, you are encouraged to raise this with a member of the ISE team working onsite. Wherever possible the team will endeavour to resolve any issues as the event takes place. If you are dissatisfied with an event for any reason, please contact Sarah Hathaway, ISE Joint CEO, sarah@ise.org.uk
Sarah Hathaway
Joint CEO
Institute of Student Employers
6 Bath Place
Rivington Street
London
EC2A 3JE
T: 020 4579 4500