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ISE Refund Policy

ISE Refund & Cancellation Policy

Event and Course cancellation policy

All cancellations must be received by submitting a ‘request a refund’ email .This must then be followed by a telephone call to confirm receipt.

Delegate place cancellations received 29 days or more prior to an event will be entitled to a 100% credit voucher or refund. Cancellations received between 15 days and 28 days (inclusive) prior to the event will receive a 100% credit voucher to attend a future ISE event or a 75% refund. For cancellations received between 1 day and 14 days (inclusive) prior to the event, no credit voucher or refund will be given. Substitutions are welcome at any time.

Failure to attend the event on the day will constitute late cancellation and no refund will be given.

General Refund Policy

For any other purchases other than events/courses, please see the following:

·         Refunds for research reports will only be given prior to the report having been sent out. Once the report is received, no refund will be given.

·         Requests for refunds for magazine subscriptions must be received in writing to, and will be processed pro rata depending on the length of the subscription remaining

·         Refunds for job adverts and advertising in ISE communications will only be given if a cancellation is received in writing prior to the item being scheduled for publication (30 days for a magazine advert, 7 days for advertising via electronic communication and job adverts).